Frequently Asked Questions (FAQ)

Welcome to the Topwanda Frequently Asked Questions (FAQ) page.

We’re here to make your shopping experience smooth, simple, and stress-free. If you need additional help, our support team is always ready to assist you.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Handling time: 1–2 business days (Mon–Fri)

  • Transit time: 5–8 business days (Mon–Fri)

  • Estimated delivery time: 6–10 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.

Question #3: Where is Topwanda located?

Answer: Topwanda is a UK-based online store, offering a curated selection of high-quality products delivered conveniently across the United Kingdom.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we will replace it at no cost to you. Please contact us and return the item within 30 days. See our Return Policy for more details.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. If you need to cancel your order, simply contact us within this time frame.

Question #6: What is your return policy?

Answer: We provide a simple and hassle-free return process. To see full details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes! We offer a 30-day warranty on all purchases. You can learn more in our Return Policy.

Question #9: How can I contact customer support?

Answer: You can reach our support team through the Contact Us page or by emailing us at info@topwanda.com.

Question #10: Do you ship internationally?

Answer: No. We currently ship exclusively within the United Kingdom.

Question #11: Do you have a physical store location?

Answer: No, we are an online-only store, allowing us to offer better prices and a wider product selection.

Question #12: Can I place a bulk order?

Answer: Yes! We accept bulk orders. Simply contact our customer support team for details.

Question #13: What is the process for exchanging a product?

Answer: For full exchange instructions, please refer to our Return Policy.

Question #14: How can I track my order?

Answer: You can track your order via the Track Order page on our website once your tracking number has been issued.

Contact Information

Store Name: Topwanda
Company Name: Khmaissi Solutions LLC
Company ID: 2025-001649411
Address: 55A New Wanstead, London, E11 2SA, United Kingdom
Email: info@topwanda.com
Phone: +44 7482 794283

Customer Service Hours: Monday to Sunday — 9:00 AM to 6:00 PM (London Time)

We aim to reply to all emails within 1–2 business days.